777u77 Privacy Policy

1. Data Controller

1.1 777u77 acts as the data controller responsible for your personal information collected via the Platform. All questions, requests, or concerns relating to this Policy should be addressed to our data protection contact at [email protected].

1.2 This Policy applies to all players registered on the 777u77 Platform, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

2. Personal Data We Collect

2.1 Registration Data. When you create a 777u77 account, we collect your full legal name, date of birth, Bangladeshi mobile number, and any other identifying information you provide during the registration process.

2.2 Identity Verification Data. To comply with Know Your Customer (KYC) requirements and age verification obligations, we may collect copies of government-issued identification documents, proof of address, and selfie photographs. This data is used solely for verification and fraud prevention purposes.

2.3 Financial Data. We collect records of deposits, withdrawals, bet amounts, and transaction histories to operate your account. Payment method details (such as your bKash or Nagad registered mobile number) are stored in tokenised form. We do not store full card numbers or mobile banking PINs on our servers.

2.4 Technical Data. When you access the Platform, we automatically collect your IP address, device type, operating system, browser type and version, referring URLs, pages visited, session duration, and time-zone settings. This data helps us diagnose technical issues and improve Platform performance.

2.5 Behavioural Data. We record your betting and gaming activity on the Platform, including games played, bet amounts, win/loss history, session frequency, and any responsible gaming limits you have set. This information is used to personalise your experience and to support our responsible gaming obligations.

2.6 Communications Data. If you contact 777u77 support, we retain records of that correspondence — including messages, emails to [email protected], and any attachments — for the purpose of resolving your query and improving our service quality.

2.7 Cookies and Tracking Technologies. We use cookies, local storage, and similar tracking technologies as described in Section 8 of this Policy. You can control cookie preferences through your browser settings, though disabling certain cookies may affect Platform functionality.

3. How We Use Your Personal Data

We process your personal data on the following lawful bases and for the following purposes:

• Account operation: Creating and maintaining your 777u77 account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and delivering the services you request.
• Identity and age verification: Confirming that you are at least 21 years of age and that the identity information you have provided is accurate, as required by our responsible gaming commitments.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeover attempts, and other unlawful activities on the Platform.
• Legal compliance: Meeting our obligations under applicable laws, including responding to lawful requests from government authorities and retaining records for the periods required by law.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Responsible gaming: Monitoring your gaming activity to identify potential signs of problem gambling, enforcing voluntary self-exclusion requests, and applying deposit or session limits you have set.
• Platform improvement: Analysing aggregated and anonymised usage data to improve Platform features, fix bugs, and optimise the user experience for players across Bangladesh.
• Direct communications: Sending you transactional messages (account alerts, withdrawal confirmations, security notifications) and, where you have opted in, promotional communications about bonuses and seasonal offers (e.g., Eid promotions, BPL betting specials, IPL events). You may opt out of promotional messages at any time by contacting [email protected].

4. Who We Share Your Data With

4.1 777u77 does not sell or rent your personal data to any third party. We share your data only in the circumstances described below, and only to the extent strictly necessary for the relevant purpose.

4.2 Payment processors. To process your deposits and withdrawals, we share the minimum necessary financial data with our authorised payment partners, including bKash, Nagad, Rocket, Upay, and card network processors. These partners are bound by their own data protection obligations.

4.3 Identity verification providers. We may use third-party KYC and age verification services to validate the documents you submit. These providers process your verification data solely for identity checking purposes and are contractually prohibited from using it for any other purpose.

4.4 Game providers. Your username and gameplay session data may be shared with our licensed game providers (including Pragmatic Play, NetEnt, Evolution Gaming, Ezugi, and Spribe) solely to facilitate game delivery and to resolve game outcome disputes.

4.5 Fraud prevention and security vendors. We use specialist security and anti-fraud tools that may process your IP address, device fingerprint, and behavioural patterns to detect suspicious activity. These tools operate under strict data processing agreements.

4.6 Legal authorities. We may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, or when we believe disclosure is necessary to protect the rights, property, or safety of 777u77, our players, or the public.

4.7 Business transfers. In the event of a merger, acquisition, or sale of all or a substantial part of 777u77's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5. How Long We Keep Your Data

5.1 We retain your account and transaction data for as long as your account is active and for a minimum period of five (5) years after account closure, to comply with financial record-keeping and anti-money-laundering obligations.

5.2 Identity verification documents are retained for the period required by applicable law, and no longer. Where law does not specify a retention period, we apply a default retention period of five years from the date of verification.

5.3 Customer support correspondence is retained for three (3) years from the date of the last interaction, unless it relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.

5.4 Technical and behavioural data collected via cookies and analytics tools is retained for up to twenty-four (24) months in identifiable form, after which it is anonymised or deleted.

5.5 Where you exercise your right to erasure (see Section 7), we will delete or anonymise your personal data within 30 days, subject to any legal retention obligations that override your erasure request.

6. How We Protect Your Data

6.1 777u77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including identity documents and financial records.
• Role-based access controls ensuring that only authorised staff with a legitimate business need can access personal data.
• Regular security audits and penetration testing of the Platform infrastructure.
• Automatic account lock-out after repeated failed login attempts, with SMS alerts sent to your registered Bangladeshi mobile number.
• Secure data deletion procedures for data that has reached the end of its retention period.

6.2 While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

7. Your Data Rights

7.1 Subject to applicable law, you have the following rights in respect of your personal data held by 777u77:

7.2 To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours (Bangladesh Standard Time, UTC+6) and fulfil it within 30 calendar days.

7.3 We may need to verify your identity before processing a data rights request. This is to ensure we do not disclose or delete data belonging to another person in response to a fraudulent request.

8. Cookies and Tracking Technologies

8.1 777u77 uses the following categories of cookies on the Platform:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how visitors use the Platform — which pages are visited most, how long sessions last, and where players drop off — to help us improve our service.
• Security cookies: Used by our fraud prevention systems to recognise devices and detect suspicious login patterns.

8.2 You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies will not affect your ability to place bets or use core Platform features.

8.3 777u77 does not use third-party advertising or retargeting cookies. We do not participate in cross-site advertising networks.

9. Third-Party Services

9.1 The 777u77 Platform integrates third-party game content from licensed providers including Pragmatic Play, NetEnt, Evolution Gaming, Ezugi, and Spribe. When you play games delivered by these providers, your session data is processed by both 777u77 and the relevant game provider. Each provider operates under its own privacy practices.

9.2 Payment services from bKash, Nagad, Rocket, Upay, Visa, and Mastercard are governed by those providers' own privacy policies and terms of service. 777u77 is not responsible for the data practices of these payment providers once data leaves our Platform in the course of a transaction.

9.3 777u77 does not include social media sharing buttons, third-party advertising widgets, or external analytics platforms (such as Google Analytics) that would share your browsing data with third parties beyond those described in this Policy.

10. Children and Minors

10.1 The 777u77 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account.

10.2 If you believe that a minor has registered on the 777u77 Platform, please notify us immediately at [email protected] so we can take prompt action.

11. Changes to This Privacy Policy

11.1 777u77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.

11.2 Where changes are material — for example, if we introduce a new category of data sharing — we will notify registered players via SMS to their registered Bangladeshi mobile number or via an in-platform notification at least 14 days before the changes take effect.

11.3 Continued use of the 777u77 Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected].

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777u77 handles your personal data, please contact our data protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link)

Subject line for data rights requests: "Data Rights Request"

Response time target: within 48 hours for privacy queries (Bangladesh Standard Time, UTC+6).